Returns & Exchanges

Refunds
Refunds are accepted within 14 days of delivery. To be eligible for an refund, your item must be unused and in the same condition that you received it with tags still attached, and in the original packaging.

We offer a zero tolerance policy on items that are returned in a used state and/or not tried on with care, which includes make up marks, pet hair, tan marks, perfume and body odour scents and any other signs of wear that may hinder the ability to resell the item.

We reserve the right to reject returns on this basis. 

Please do not send back your items without completing the below link, as they will be rejected by our warehouse. 

PLEASE CLICK HERE TO START A RETURN

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed. Funds should take no longer than 14 working days to be refunded back in to your account.

Please note that you will be responsible for paying for your own postage costs for returning your item, and postage costs are non-refundable.  We recommend using a tracked service. 

If you would like to exchange an item, we will ask you to make a new order for the new size(s) required, and return your item that is no longer required.

Please note we do not accept returns for personalised items. 

Exchanges
Unfortunately, due to our inventory constantly changing, we unable to process exchanges. However, you can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in the 'Refunds' section.

Lost or Stolen Packages
My Christmas Pyjamas is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Our policy lasts 14 days. If 14 days have gone by since receiving your item, unfortunately we cannot offer you a refund.